We will happily exchange your item if it’s not the right colour.
We completely understand that choosing the right colour from a computer screen cannot always be easy, to ensure the exact colour please send us a sample of your own hair and we will try and match it, or you can simply upload your photo onto our colour match form.
If you are not satisfied with your product you can return your item within 14 days unopened.
Before please make sure that only the sample pouch has been opened. Do not unwrap the rest of the product until you are satisfied with the colour.
Due to hygiene reasons we only offer refunds/exchanges on hair products that have not been opened, worn or tampered with.
A free exchange only applies to one exchange (we will ship the replacement back to you free of charge), if you need to exchange twice on the same order, a small shipping fee will apply.
You will be refunded the product price at time of purchase only, postage is non refundable. We cannot refund or exchange re-dyed/coloured hair extensions.
Kudu Hair Ltd
4th Floor, 89-90 Paul Street
Please note that we will provide you with a new shipping label should you wish to return the product contact firstname.lastname@example.org for assistance.